Hospitality · Versilia · Forte dei Marmi, Tuscany
Over twenty years of experience in hotels and resorts across Versilia and Forte dei Marmi, with expertise in night operations, guest services and hotel administration.
01
Every detail matters at the front desk: a late arrival, a special request, an administrative reconciliation or a problem that must be solved without creating tension.
I bring experience, reliability and measured communication to front office and night porter duties. My goal is to make each guest feel looked after and to leave the morning team with a clear, orderly and fully documented situation.
02
A career built on the front line, combining guest relations with accurate operational control.
Hotels and resorts across Versilia and Forte dei Marmi
All.co S.p.A.
International client management, letters of credit and business development in foreign markets.
Iris Ceramica S.p.A.
Product sales responsibility and customer care for the Canadian market.
Henraux S.p.A.
Sales responsibility for German-speaking countries.
03
Operational and interpersonal expertise supporting consistent, reliable service.
Closures, checks, reconciliations, payments and end-of-day reporting.
Check-in, check-out, reservations, guest registration and shift handovers.
Attentive service, complaint management and calm problem solving.
Hotel systems, OTA, Channel Manager and Booking Engine workflows.
E-invoicing, accounting procedures and document accuracy.
Knowledge of Revenue Management, availability and hotel pricing.
Structured prompting, Red Team review and anti-hallucination verification.
Python 3, Pydroid 3, CSV and logs; OVHcloud VPS, Ubuntu 24.04, SSH and systemd.
Responsive hospitality websites, visual content, interactions and booking journeys developed with AI assistance.
04
Guided practical work, described at its actual level of use.
Dashboard · Paper Trading
Five virtual portfolios compare strategies, exposure, commissions and slippage without risking real capital. The simulation also supports the assessment of an international multi-market broker, reducing separate accounts and fragmentation in portfolio management.
Simulation only: no real financial ordersWeb3 · Testnet only
Guided use of MetaMask, a custom network, faucet, gas, explorer and assisted smart-contract tests.
Valueless test tokens onlyData · Combinatorial analysis
Analysis of 18,564 combinations using structural filters, uniqueness checks, optimisation and result validation.
Methodology supported by ChatGPTWeb Design · Digital Hospitality
A coordinated pair of responsive hospitality websites featuring rooms and rates, services, interactive galleries, dining, wellness and booking journeys.
E-commerce · Regional marketplace
A marketplace-style concept for the distinctive products of seven Versilia municipalities, with search, regional filters, catalogue, cart and a demo checkout. The project can be tailored to the company's specific needs and supported over time.
05
Administrative education, language skills and certified digital training.
Education
Administrative studies, G. Toniolo Technical Commercial Institute - Massa.
Languages
Italian native speaker; good professional German and English; basic French.
Certificates and courses
ECDL Intermediate and Advanced Word, Excel, Access and PowerPoint; Team System and Web Designer courses.
06
ReliabilityBeing present, punctual and consistent.
DiscretionProtecting each guest's privacy and comfort.
ClarityCommunicating well, especially during handovers.
Contact
I am available to discuss Senior Front Office and Night Auditor roles with hotels committed to service quality.
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